Covid-19 Safety Plan for Clients
What we are doing
Patient arrival and departure times are being staggered and patients are asked to come to the office alone. (Unless a minor/ caregiver). Patients will enter at the back door of the office (parking lot side) and exit through the front door to minimize contact between patients.
All patients are being thoroughly screened for any COVID symptoms or contact with anyone with symptoms as well as screened for whether they have done any recent traveling. Temperatures are taken on arrival.
Upon arrival patients must use hand sanitizer. We ask that patients wear a mask when they arrive.
Team members are screened daily including temperature checks. No team member is allowed to come to work if they are showing any type of symptom of being sick. Anyone who is sick will be asked to stay home for at least 14 days.
All pens, clipboards, debit machines, handles and high touch surfaces are disinfected between every patient visit using a high level disinfectant.
The office has hospital grade HEPA filters running and special disinfecting fogging equipment is used daily.
As always, all team members are highly trained to ensure proper sterilization of our instruments and equipment. We use only the top-rated, Canadian tested and approved, Level 3 disinfectants and latest technology sterilizers.
We have plexiglass barriers for our reception team
We are staying informed and taking all steps recommended by public health officials and our regulatory colleges.
What You Can Do
Please do not arrive early for your appointment and please do not walk into the office. Please call us or text us at your appointment time so we can let you in at the back door.
Please use our hand sanitizer or spray upon arrival and wash your hands regularly.
Please do not bring anyone with you including children.
Please do not come to see us if you are sick, are at high risk, or have been out of British Columbia in the last 14 days.
If you are sick and need to cancel an appointment please remember to give us as much time as possible preferably at least 24 hour notice. If you wake up on the day of your appointment and are sick please call us right away. Remember if you cancel an appointment because of illness we ask you to call us back in 14 days to reschedule (following self-isolation requirements)
Communication is key to a safe environment for everyone so please feel free to call or email us if you have any questions or concerns.
By attending your appointment you acknowledge that you understand physical distancing is not possible during your treatment, so there is still a small risk of exposure via asymptomatic transmission, despite all of our best efforts. We are doing our very best to keep you safe.